We are looking for a dynamic Business Development Manager who has experience leading marketing and sales of ERP services within India and across the globe (primarily USA, UK, UAE and Australia) and who can expand our services into new regions by generating leads/opportunities (small- and medium-sized enterprise), acquiring new customers, and creating long-term, trusting relationships. The Business Development Manager’s role is also to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
Job Responsibilities:
Serve as the lead point of contact for all new and existing customer sales and account management matters
Identify emerging markets and market shifts while being fully aware of competition status
Conduct marketing campaigns through email and social media platforms for leads generation
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Drive revenue growth in Odoo (ERP) market through identifying new opportunities
Build and maintain strong, long-lasting client relationships
Present sales, revenue and expenses reports and realistic forecasts to the management team
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Assist with challenging client requests or issue escalations as needed
Skills Required:
8+ years of experience in the field of IT Marketing and Sales as a Business Development Manager or relevant role
Master’s degree in Business Administration, in Sales or relevant field
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Must have experience in running Marketing campaigns, building marketing strategy and running Marketing Campaigns thru different sources and build corresponding literature to market within India and globally
Solid experience with any CRM software and MS Office (particularly MS Excel)
Experience delivering client-focused solutions per customer requirements
Proven ability to juggle multiple account management projects at a time, while maintaining attention to detail
Excellent listening, negotiation and presentation abilities
We are looking for an IT delivery manager who can lead multiple diversified teams that assist our customers with setup and installation of technology tools and products. As an IT delivery manager, you must be able to work closely with stakeholders and end users to plan and configure/customize systems and develop solutions that will achieve needed objectives. You need to oversee the deployment of programs or systems, coordinating all of the parties involved to ensure a smooth process with minimal disruption. You are responsible for training programs to educate users, and also lead support and troubleshooting efforts.
Job Responsibilities:
Single point of contact for all Odoo ERP practice projects delivery and support
Must effectively coordinate with SME’s and project managers to successfully deliver projects on time, within budget and scope
Monitor and manage all services provided to customers under the Odoo ERP practice from Analysis, Configuration, Customization, Development, Testing, Deployment and Support.
Develop a deep understanding of projects to gain insights into the scope of service delivery
Take accountability for service delivery performance, meet customer expectations, and drive future demand
Maintain high performance levels for delivery/service-related processes, and implement improvement activities wherever necessary
Take ownership of critical issues/incidents, coordinating with resolution parties, and establish effective communication between stakeholders for post-development/incident reviews
Ensure that systems, procedures, and methodologies are in place to deliver/support outstanding services to customers
Analyse third-party as well as internal processes, and create strategies for service delivery optimization
Lead personnel management, including staff recruitment, performance assessment, training, and mentoring
Provide accurate and regular reports to the management on performance of the service delivery
Skills Required:
Bachelor’s Degree in Computer Science/Information Technology or comparable science degree, or MCA
Must have 6+ years of experience in IT service delivery engagements – specifically in ERP services
Exceptional customer skills
Proficiency in leading both physical and virtual teams
Experience in dealing with third-party services
Ability to manage and prioritize tasks efficiently
Solid resource planning and problem-solving skills
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills
Operational ability in a diverse, large-scale environment
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
We are looking for an IT project manager who can manage our Odoo ERP projects right from initiation to implementation. As an IT project manager, you are accountable for planning and allocating resources, preparing budgets, monitoring progress, and keeping stakeholders informed throughout the project lifecycle. You must be able to create effective project plans, communication plans, allocate tasks, set milestones, and deliver the projects within cost, time and scope.
Job Responsibilities:
Create & manage project plans
Define project schedules, allocate resources and monitor progress
Align project objectives with company goals, and make sure the project team is clear on objectives
Deliver/implement projects within scope, time and budget
Help project team with the design and development tasks
Coordinate between technical, functional and QA teams
Lead process of issue identification and resolution
Manage risk tracking process
Monitor and manage project scope
Manage all project documentation
Work on multiple projects within the company’s project portfolio simultaneously
Foster partnerships with customers, stakeholders and sponsors
Skills Required:
Bachelor’s Degree in Computer Science/Information Technology or a comparable science subject, or, MCA
5+ years of experience in IT field
3+ years of project management experience in IT field
Good communications skills, with customers, team and stakeholders
Proven history of successful delivery of projects, locally and globally
Business & IT strategy experience
Customer-focused mindset
Knowledge of agile and lean approaches, such as Scrum, Kanban, SAFe, among others
Experience in Agile project management teams
Must be aligned with organizational quality standards and deliver quality services to customers
Proficiency with project management software and related tools including, but not limited to, Github, JIRA, MS Excel, etc.
We are looking for an ERP Functional Lead who can contribute to selling, shaping, defining and implementing our ERP engagements. Involved from an early stage of pre-sales, you will be a key member of the team that leads the client through to successful delivery. Your key accountability will be to provide leadership for a functional domain from initial contact with customer through deployment and support. You will provide industry and solution leadership at every stage and act as a trusted advisor to the client throughout the relationship. Key areas of focus are value and benefits management, solution design, functional architecture, solutions landscape design as well as business input to proposal development, client sales activities and project planning.
Job Responsibilities:
Support and lead pre-sales workshops
Contribute to the definition of solutions based on Odoo ERP – help define engagement outcomes and business benefits, high-level scope, implementation approach and effort estimates
Build strong client relationships throughout the pre-sales process
Participate in client presentations
Fulfil functional lead role on ERP engagements participating in all phases from envisioning and planning through execution and stabilization
Contribute to the definition of ERP technical and application architectures
Lead detailed design, development (Configure/Customize) and testing phases
Should have strong functional knowledge in all functional areas related to various industries in different verticals
Must be well versed with SDLC and build artifacts related to gathering functional requirements, Testing, UAT and Training
Must be able to adapt to both waterfall and agile project methodologies
Contribute to QA reviews of ongoing projects
Be a subject matter expert for Odoo ERP and industry related topics
Skills Required:
6+ years of client-facing experience in Odoo ERP consulting
Bachelor’s Degree in Computer Science/Information Technology or comparable science degree, or MCA
Strong consulting acumen and understanding of Odoo ERP from a functional and implementation perspective
Must have good knowledge of Odoo third-party Apps and their integration in order to fulfil customer needs
Good exposure to any three industries out of Manufacturing, Retail, Supply Chain, Health Care, and Hospitality & Leisure
Must demonstrate experience in Business Process Analysis and Design and implement Odoo ERP projects locally or globally
Must have good skills in setting up of different environments (QA/Prod) and deploying Odoo solutions on-premises, remotely and on cloud
We are looking for an ERP Quality Assurance Lead who has experience with web-based application testing and ERP systems, particularly Odoo ERP across major functional modules. As an ERP QA Lead, you will be responsible for developing and documenting formal test strategies and test plans, and will lead all testing activities relating to our ERP system. You will be expected to stay in close collaboration with the core project team to understand the system and user requirements, translate them into test suites and test cases, and manage the testing scope. You will need to perform hands on testing as well as define and track quality assurance metrics to ensure system adheres to quality testing standards and procedures.
The key attributes needed in this position include strong multi-tasking, detail-orientation, fast-learning, and organization skills as well as expertise in the software development life cycle and knowledge of quality assurance methodologies.
Job Responsibilities:
Lead all testing efforts related to Odoo ERP testing across all modules
Define, determine, and document testing methodologies and test strategies for the ERP project
Ensure all testing is planned, executed and delivered in accordance with industry best practices, and to our quality standards, while meeting tight deadlines
Translate business, technical, and functional requirements into detailed test plans, test suites and test cases, and execute test scenarios that would guarantee maximum coverage
Be an integral part of the project core team in providing data, functional, integration, performance, and regression, testing
Proactively identify bugs, seek resolution and maintain testing schedule
Track quality assurance metrics such as defects, defect counts, test results, and test statuses
Ensure all identified risks from testing are escalated and mitigated appropriately
With hands-on testing, detect, isolate, reproduce and track defects, and verify fixes
Lead and set standards for junior team members to achieve high quality work
Recommend when automation should be introduced into the project, and take a lead on providing automation test candidates
Skills Required:
5+ years of Quality Assurance experience on web-based applications, functional, and Odoo ERP systems
Bachelor’s Degree in Computer Science/Information Technology or comparable science degree, or MCA
Testing experience with Odoo ERP across all modules, and testing integrations between Odoo and thirty-party Apps
Understanding of full software development life cycle methodology
Experience writing test plans, test suites, and test cases for ERP systems
Hands on testing experience in a complex, fast-paced, highly results-oriented environment
Experience with identifying, creating, and executing functional, integrational, and regression test cases
Experience using Jira and issue and bug tracking
Excellent organization and prioritization skills
Possess excellent oral and written communication skills
We’re looking for an experienced technical writer to join our team and help take our customer centric services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. You need to have a natural desire to help people understand things that are hard to understand.
Job Responsibilities:
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of our services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills Required:
Bachelor degree in relevant technical field
2-4 years of industry experience as technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with development team to improve user experience: design, UI, and help refine content and create visuals and diagrams
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the systems development life cycle (SDLC)